Implementation and Configuration Services

Our ECLIPSE Professional Services Team will ensure the implementation is successful and meets the client’s specific business requirements. Our ECLIPSE experts will work with you to better understand your business goals and ensure that your project configuration is set up to meet your operational needs.

Our implementation methodology is based on 15 years of delivering outstanding customer experiences across many complex customer settings.

We have developed a tried and proven multi-phased approach for delivering quality and on-time deployments regardless of the complexity of our client’s operations.

We will get you up and running and support you through the transition and operational phases to optimize your user experience with the ECLIPSE platform.

Learn

Through client workshops, our Consultants understand your business goals and expectations. We analyze and propose the most appropriate infrastructure environment to ensure optimal performance implementation.

Design and Customisation

Together with the client, we design and customize an ECLIPSE instance (with one or more modules) that enables the client’s business processes (based on ECSS and ISO) and meets their needs.

Execution and Validation

Our consultants configure the system according to your agreed configuration and project management plan.  We configure user roles, projects, metadata fields, templates, workflow, etc. The system is validated before going live in an accepted environment.

Implementation

Once the configuration is validated, the ECLIPSE is released in a live environment, and Key Users are trained. Regular post-go-live meetings are organized to ensure the system is optimised to the needs of the end-users

Optimisation Services

Change is constant in any business. That’s where Optimization Services come in. These packages are designed by our Professional Services team to help you identify improvement areas in your user experience while keeping your budget in mind.